What if there’s a discrepancy with my Confirmation Advice (CA) and/or Statement of Account (SOA)?
The CA is the official document that details the final number of shares, price, and fees of your purchase and sell orders, while the SOA summarizes your transactions for the month.
Should you have any concerns or questions with regard to the information in your CA and/or SOA, please contact us immediately at any of the following channels:
| bpitrade@bpi.com.ph | |
| Telephone | (02) 8580-4000; select option 4 for administrative-related inquiries Operating hours are from 8:30 AM to 5:30 PM daily (except weekends and holidays) |
